Support
Contact
E-mail: [support address]
Phone: [number], [hours, for example Monday to Friday 8:00 to 17:00]
What helps us help you
- the error reference, if the tool showed one - six characters on the error page;
- the project, the iteration and the mast;
- the report number, for a question about a report;
- what you did, and what you expected instead.
Response times
[For example: an answer within one working day; a suspected error in a result the same day.]
If a result looks wrong
Tell us before you hand the report on. We check every such case and tell you the outcome in writing.
Help
The ? at the top right of every page opens the help for that page; the manual can be printed.